Shipping policy

How does Viralomg ship your order and how long does it take to ship ?

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second email will contain the tracking information and some instructions on how to track your parcel.

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: The time for your item(s) to travel from our warehouses to your destination.

Shipping Zone(s)Shipping timeTracking information
   USA / Canada7 – 21 business daysTracked
   Worldwide7 – 25 business daysTracked

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

(All items sold at Viral OMG are guaranteed to be delivered within 60 days)
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information.

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war.

3.Any un-insured order that is lost or stolen.

4.Delays in delivery caused by any other beyond Viralomg’s control, such as public holidays and Customs issues.

If your have any questions, you can contact us at: / Thank you. đŸ™‚